Troubleshoot Reading Assistant Plus audio issues

Microphone access issues

If you’re having trouble with microphone access in your web browser, see the troubleshooting section in Allow Reading Assistant Plus microphone access.

Microphone check issues

Occasionally, the microphone check detects audio problems. When this occurs, the software initiates the microphone check again.

If the software still detects a problem after one attempt to correct the issue, a message appears, prompting the student to ask for teacher assistance. The message also provides an instructor section with information on how to troubleshoot and correct the problem.

Continuous audio checking

While the student reads aloud in a selection, the Reading Assistant Plus software continuously monitors the audio quality in the background, checking for issues that could be affecting speech recognition and verification performance.

If the software detects a problem that cannot be resolved behind the scenes, it displays a message prompting the student to ask for teacher assistance. The message also provides an instructor section with information on how to troubleshoot and correct the problem.

Additional audio troubleshooting tips

If needed, you can try these basic audio troubleshooting tips, in this order. For iPad, additional resources can be found in Troubleshoot issues on iPad. If the problem persists or you still need help, contact Carnegie Learning Customer Support.

1. If your headset has a volume control or mute button, make sure that it's set properly. See Set up the headset.
2. Make sure that the headset is properly connected to the computer or device.
3. Check the microphone settings on your computer or device and make sure that the headset is selected and the volume is not muted or too low.
4. Exit the Reading Assistant Plus component and restart it.
5. Log the student out of the Student Exercises and restart the web browser or app.
6. Restart the computer or device.

  See also