Manage licenses for your school

On this page:

About license management

As a school manager, use the Schools screen to view and manage how the students in your schools use the Fast ForWord product licenses. If you’re not a school manager, Manage licenses for your district (district managers) and Manage licenses for your students (instructors).

For more information on licenses see About licenses.

View licenses

The Licenses section at the bottom of the Schools page lets school managers see all of the licenses at the school. For more information on licenses see About licenses.

In mySciLEARN Manage section, click the Schools tab to access the Schools page. If you cannot see the Schools tab, you do not have permission to access this page. Contact your district manager to learn more.
If you are associated with multiple schools, click the school name in the Schools List.
On the Schools page, scroll to the bottom of the page to the Licenses section.

Note: mySciLEARN hosting services are part of the MSL Support Package purchased with each product license. Because schools with perpetual product licenses must renew their Support Package agreement separately each year, these agreements appear along with the perpetual product licenses so you’ll know when they’re up for renewal.

The Licenses section provides a list of product licenses, along with the Support Packages for any perpetual product licenses. Each license and agreement includes the following information:

Start. All licenses include a start date
End. Subscription licenses include an end date, while perpetual product licenses show “Perpetual”
License / Support Package type. Site or per student
Quantity. The total number of licenses
Used. The number of students using the license(s)
Available (Support Packages only). The number of agreements available for transfer at the district level (see Manage licenses for your district)

Each license and Support Package agreement is formatted to help you quickly assess its status:

Active. Current licenses appear in normal text.
Not Yet Active. Future licenses appear in italics.
About to Expire. Licenses expiring within 60 days appear in orange.
Expired. Licenses expire at the end of the day on their expiration date. Expired licenses appear in red for 6 months before they are removed from view (expired Support Packages appear in red for 60 days).

When a product license is being used by students, you’ll also see a Manage button next to that license, which lets you control how your students use new product licenses and Support Package agreements. To learn more see Manage licenses.

Manage licenses

The Manage Licenses option lets you control how students use the new product licenses and Support Package agreements at your school. For example, let’s say your Fast ForWord product licenses are expiring at the end of the year, and you need to purchase more licenses for next year.

If you buy a site license, the system will automatically move your students to the new license the next time they use the Fast ForWord component, on a first-come-first-served basis.
If you buy per student licenses, the system lets you decide which students should be moved, and then lets you manually move those students to the new licenses as needed.

This topic describes how district managers and school managers can move all of the students on one school license or Support Package agreement to another.

To move an individual student or a group of students to a new license, see Manage licenses for your students. For general information on licenses, see About licenses.

Note: You can only move students to licenses and agreements for the same product. For example, let’s say your students are using the Fast ForWord product. You can move those students from one Fast ForWord license to another Fast ForWord license. To let your students to use another licensed product, simply assign that product to those students (see Fast ForWord assignments.

In mySciLEARN Manage section, click the Schools tab to access the Schools page. If you cannot see the Schools tab, you do not have permission to access this page. Contact your district manager for more information.
Scroll down to the Licenses section and click the Manage button next to the license with your students.

The Manage Licenses screen opens and displays all of the valid licenses and Support Package agreements for that product, along with a list of the students to be moved. You can copy and paste this list into a text file for later use as needed.

If the current license is valid (not expired), it appears in the dialog highlighted in yellow. If all of the students on that license are also on the same valid Support Package agreement, that agreement is also highlighted in yellow.

Tip: If you are moving students to per student licenses, make sure that you have enough available new licenses and agreements for all of the students. Otherwise, not all of the students will be moved.

Choose the new product license, or skip this step if you are simply moving the student to a new Support Package.

The system checks to see if there is a Support Package available for the new product license and adds it to the table, if needed.

Choose the new Support Package.

The Details link lets you see a list of all students at the school who are currently linked to that Support Package.

Click Apply.

All of the students are moved to the new product license and/or Support Package agreement and can immediately start training.

Troubleshoot license management

Use this table to help troubleshoot any issues you may have. If you still have questions or concerns, contact Carnegie Learning Customer Support for assistance.

Question	Answer
When managing site licenses, the Quantity number is smaller than the Used number (I see a quantity of 1 license, with 351 used). Can you explain what these numbers mean?	With site licenses, here’s how the numbers work: Quantity shows the total number of product site licenses with the same start and end dates. Usually this number is 1, because schools don’t often have more than one site license for the same product with the same terms. Used shows the number of students using the site license. This number is usually larger than the Quantity, and is generally only limited by the number of students at your school. Per student licenses look a little different: Quantity shows the total number of per student licenses for the product. This number is usually large, because schools often purchase multiple per students licenses for a product at the same time with the same terms. Used shows the number of students using the available per student licenses. This number is always lower than or equal to the Quantity.
I have a perpetual site license at my school with a corresponding Support Package. When I look at the License section, it shows that I have zero (0) available agreements for the site license. What’s going on?	For site licenses, the number that appears for “Available” or “Avail Qty” does not relate to the use of licenses or agreements by your students. Instead it indicates number of Support Package agreements available for transfer at the district level. See Manage licenses for your district to learn more about transferring licenses (district managers only). As long as the Support Package is valid and the Quantity field shows 1 or more, your students will be able to use the product site license.
My school has a perpetual product license that we’ve been using along with a Support Package that just expired. How do I move my students to our new Support Package?	If your new Support Package is for a site license, you don’t need to do anything; the students will automatically move to the new site license when they start using the product. If your new Support Package is for per student licenses, use the Manage Licenses feature at the school, group, or student level to choose which students will get the new agreements. If you don’t see the Support Package in the Manage Licenses dialog, try choosing the current product license first.
My school had a product license that expired last year. We just purchased a new product license, and now I want to move the students that were on the original license to the new one. However, I don’t see the original expired license on the Schools Licenses screen and there’s no Manage button for it. What should I do?	Expired product licenses are removed from the School view after six months, so it’s not possible to manage them at the school level. If you purchased a site license, you don’t need to do anything; the students will automatically move to the new site license when they start using the product. If you purchased per student licenses, use Manage Licenses feature at the group or student level to choose which students will get the new licenses. See Manage licenses for your students.

Question

Answer

When managing site licenses, the Quantity number is smaller than the Used number (I see a quantity of 1 license, with 351 used).

Can you explain what these numbers mean?

With site licenses, here’s how the numbers work:

Quantity shows the total number of product site licenses with the same start and end dates. Usually this number is 1, because schools don’t often have more than one site license for the same product with the same terms.
Used shows the number of students using the site license. This number is usually larger than the Quantity, and is generally only limited by the number of students at your school.

Per student licenses look a little different:

Quantity shows the total number of per student licenses for the product. This number is usually large, because schools often purchase multiple per students licenses for a product at the same time with the same terms.
Used shows the number of students using the available per student licenses. This number is always lower than or equal to the Quantity.

I have a perpetual site license at my school with a corresponding Support Package. When I look at the License section, it shows that I have zero (0) available agreements for the site license.

What’s going on?

For site licenses, the number that appears for “Available” or “Avail Qty” does not relate to the use of licenses or agreements by your students. Instead it indicates number of Support Package agreements available for transfer at the district level. See Manage licenses for your district to learn more about transferring licenses (district managers only).

As long as the Support Package is valid and the Quantity field shows 1 or more, your students will be able to use the product site license.

My school has a perpetual product license that we’ve been using along with a Support Package that just expired. How do I move my students to our new Support Package?

If your new Support Package is for a site license, you don’t need to do anything; the students will automatically move to the new site license when they start using the product.

If your new Support Package is for per student licenses, use the Manage Licenses feature at the school, group, or student level to choose which students will get the new agreements. If you don’t see the Support Package in the Manage Licenses dialog, try choosing the current product license first.

My school had a product license that expired last year. We just purchased a new product license, and now I want to move the students that were on the original license to the new one.

However, I don’t see the original expired license on the Schools Licenses screen and there’s no Manage button for it. What should I do?

Expired product licenses are removed from the School view after six months, so it’s not possible to manage them at the school level.

If you purchased a site license, you don’t need to do anything; the students will automatically move to the new site license when they start using the product.
If you purchased per student licenses, use Manage Licenses feature at the group or student level to choose which students will get the new licenses. See Manage licenses for your students.