Support

Whether you are new to using our product, need more information on specific features, or are in need of technical assistance, our support team is here to help.

Hours of availability - 6:00 AM to 5:00 PM Pacific Standard Time

Phone - 888-358-0212

Text - 207-292-7193

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Adobe Flash Information

For many years Adobe Flash Player was the standard for web interactivity. However, as technology has evolved, the web has shifted away from Flash and moved toward new open content formats such as HTML5. Consequently, Adobe plans to stop supporting Flash Player at the end of 2020. The move to this new technology brings some additional benefits:

  • Eliminates the need to install and maintain third-party browser plug-ins and software.
  • Multi-platform support lets users easily switch among devices and browsers.

Currently, some of our components require Flash in order to play. The good news is that we’ve been working on transitioning the majority of our components over to HTML5. In fact, many of our components—the Foundations series, Reading Readiness, Reading Level 1, and Reading Assistant Plus—already use HTML5. We’ll be posting regular updates on this transition. We appreciate your patience during this process as we work toward improving your Fast ForWord experience!

Flash End of Life Customer Announcement

During this transition to HTML5, please see the following resources to learn how to enable Flash for the following Fast ForWord components: Literacy Advanced, and Reading Levels 3-5.