Support

10/17/2019 – Update

Updates over the last two weeks have addressed and fixed many specific exercises and levels that had previously been affected. We are continuing to review new reports and encourage you to contact our support team should you be encountering any additional or continued freezing in Reading Readiness exercises.

10/01/2019 – Original Report

We have found that some exercises within the newly released Reading Readiness component can occasionally freeze / lock up during student sessions and interaction. We are very sorry for this unexpected behavior and any frustration it has caused.

At this time we have found that extra clicks, or extra taps (if on iPad), can lead to this happening. Double clicking, or clicking again if the student felt the system did not recognize their input is normal. You may monitor students and address any above normal interaction; however, we do want to call out that we are not looking at adjusted student interaction to be the solution. We are working to improve the component tolerance of this additional input and timing.

Should you encounter these symptoms please exit and re-enter the exercise. Student effort for the first session will not be lost, but their points on screen will start over. A total of the day’s points and progression will reflect correctly within student reports.

Below are some screen shots to show how some exercises may appear, once in this frozen state.

Hungry Tummy

Within Hungry Tummy the bear may stop opening his mouth to accept student responses.

Packing Pig Has Lunch

Within Packing Pig Has Lunch, the lettered squares may turn white but not reveal the letter for matching.

When you renew your Fast ForWord licenses, you will need to move your existing students from the old licenses to the new licenses so they can continue working. Please follow the steps below on the date your new licenses start.

Note: Site license users do not need to complete these steps.

1. Login to www.myscilearn.com and go to the Manage page.
2. Click the Schools tab.
   • If you have one school, scroll to the bottom of the screen to see your licenses.
   • If you have multiple schools, select the first school that needs to be updated and scroll to the bottom to see the licenses.
3. Toward the end of the license period, your old licenses are either yellow or red and your new licenses are black. Make a note of the start date for the new licenses. This is the date you'll need to complete these steps, so you might need to come back to the Schools page later!
4. Click the Manage button next to the Fast ForWord licenses.
5. Click the dot to the left of the new license term under Fast ForWord Product License.
6. Click in the dot to the left of the new current date term that appears under MSL Support Package (for selected product license) and click Apply.
7. Repeat steps 3-5 for the Reading Assistant Plus licenses.

If you have more than one school, click List of All Schools in the upper left, select the next school, and repeat the entire process for each remaining school. Only district managers can see multiple schools.

When you renew your Fast ForWord licenses, you will need to move your existing students from the old licenses to the new licenses so they can continue working. Please follow the steps below on the date your new licenses start.

Note: Site license users do not need to complete these steps.

1. Login to www.myscilearn.com and go to the Manage page.
2. Click the Schools tab.
   • If you have one school, scroll to the bottom of the screen to see your licenses.
   • If you have multiple schools, select the first school that needs to be updated and scroll to the bottom to see the licenses.
3. Toward the end of the license period, your old licenses are either yellow or red and your new licenses are black. Make a note of the start date for the new licenses. This is the date you'll need to complete these steps, so you might need to come back to the Schools page later!
4. Click the Manage button next to the Fast ForWord licenses.
5. Click the dot to the left of the new license term under Fast ForWord Product License.
6. Click in the dot to the left of the new current date term that appears under MSL Support Package (for selected product license) and click Apply.
7. Repeat steps 3-5 for the Reading Assistant Plus licenses.

If you have more than one school, click List of All Schools in the upper left, select the next school, and repeat the entire process for each remaining school. Only district managers can see multiple schools.

• If you use Per Student Licensing you may find yourself needing to re-purpose a license if the original student will no longer be using the Fast ForWord product.
• If the student is no longer with the school/district you may simply delete the student from within mySciLEARN. This will free up the license previously used. (This action cannot be undone, and we recommend printing reports before deletions)
• Students transferred to another school, or to the district will also free up existing licenses at their original school. Transferring students is a common task performed at the beginning of each new school year.

• The Fast ForWord product is comprised of a suite of components. The Auto Assign feature places students in the recommended component based upon their performance in the Reading Progress Indicator (RPI) assessment and also takes into account the student's grade and SPED/ELL status.
• In rare cases a student's RPI score may not reflect their skill level and they may be placed into a component that is not the right fit. The initial assessment can be voided and taken again. You will also need to manually adjust the component placement.

• Login to www.myscilearn.com, click "Forgot your password?" and enter your email address to receive a password reset email. You may also find this staff account documentation helpful if you need to change the email address you were previously using.

• All new students start by taking the RPI assessment. mySciLEARN uses this pretest as a baseline for measuring reading level gains.
• When your students finish the first Fast ForWord assignment and subsequent assignments they will take a follow up assessment (Auto RPI assessment).
• These scores can be compared to the baseline RPI assessment to measure reading level gains since the beginning of the implementation, or compared year over year depending on the date range and Gains Report you select.
• The Auto RPI assessment gives you the most accurate picture of your students' reading level gains over time because it measures growth as a result of successfully completing each Fast ForWord assignment. However, there may be times when you need to manually trigger an RPI assessment. Assessments should not be administered more than three to four times per year.
• To administer a Manual RPI, login to www.myscilearn.com, go to the Manage tab, and click the student needed. Click the Assign Manual RPI button at the top of the screen. When the student log in he or she will take the test.
• Please see Measuring success to learn how to view the results of Auto and Manually triggered RPI assessments.
• Learn more about Manual RPI tests here.